Refund policy

Our 60-day money-back guarantee

Give Mood Munchies a proper try. If you can't honestly say your child is calmer, email us within 60 days of your first order being delivered and we'll refund you: gummies eaten, pouch opened, no argument and no restocking fee. You don't need to send anything back.

The guarantee covers everything you ordered during those first 60 days, whether that was a single pouch, a bundle or subscription deliveries. It applies once per customer.

How to claim

Email us at hybellesupport@gmail.com or send us a message through our contact form with your order number and the email address you ordered with. We'll confirm your refund within 2 business days. There's nothing to fill in and nothing to return.

Refunds

Once your refund is approved, it will go back to your original payment method within 10 business days. Your bank or card provider may take a few extra days to post it. If more than 15 business days have passed since we approved your refund, please contact us at hybellesupport@gmail.com.

Damaged, defective or wrong items

Please check your order when it arrives. If anything is damaged, defective or not what you ordered, email us within 60 days of delivery with your order number and a photo, and we'll send a replacement or refund you, whichever you prefer. This is separate from the 60-day guarantee and doesn't use it up.

Subscriptions

You can pause or cancel your subscription at any time from your account or by emailing us. Cancelling stops all future deliveries. Subscription orders placed within your first 60 days are covered by the guarantee above. After that, orders that have already shipped can't be refunded unless they arrive damaged, defective or incorrect.

Your legal rights

This guarantee is in addition to your rights under consumer law in your country and doesn't affect them, including the 14-day right to cancel for orders delivered to the United Kingdom or European Union.