Cancellation policy

Hybelle is available as a one-time purchase or as a subscription. This policy explains how subscriptions work and how you can change or cancel one.

How subscriptions work

When you subscribe, you choose a delivery frequency (every 4 weeks or every 8 weeks) and receive one pouch per delivery at the subscription price shown on the product page when you signed up. Your payment details are stored securely by our payment processor, and you're charged automatically before each delivery ships. Your subscription continues until you cancel it.

Changing, pausing or cancelling

You can pause, skip a delivery, change your frequency or cancel at any time. There are no minimum orders and no cancellation fees. Your order confirmation email contains a link to manage your subscription, or you can email us at hybellesupport@gmail.com and we'll do it for you.

To stop your next delivery, cancel before your next billing date. Once a delivery has been charged and shipped it can't be cancelled, but it may still be refundable under our guarantee (see below).

Price changes

If the subscription price ever changes, we'll email you before your next charge at the new price, so you can cancel first if you choose.

Refunds

Subscription orders placed during your first 60 days are covered by our 60-day money-back guarantee. For full details on refunds and damaged or incorrect items, see our Refund Policy.